RISK MANAGEMENT
Aesthetic Practice Risk Management: Top Tips to Safeguard Your Business
In the fast-paced world of aesthetics, attention to detail is paramount.
Whether you’re a seasoned professional or just starting out in the industry, mitigating the risk of claims and complaints is crucial for the success of your practice. While it’s impossible to completely avoid issues, there are steps you can take to minimise them. Here are our top five risk management tips:
Keep Good Records
Maintain thorough documentation of patient consultations, conversations, and correspondence. Avoid altering records, as this could compromise your integrity.
Manage Patient Expectations
Clearly communicate potential risks, side effects, and recovery timeframes to your patients. Provide written information about risks to ensure they have a clear understanding.
Continuous Training
Keep your technical skills and knowledge up-to-date. Provide regular training for yourself and your staff to ensure everyone is aware of the latest industry standards and best practices.
Learn From Experience
Regularly review your practice’s processes to identify and address potential areas of risk. Seek advice from peers and professional advisers to continuously improve your practice.
Have a Clear Complaints Procedure
Ensure your staff are aware of and understand the complaints procedure. Make the procedure easily accessible to patients to encourage open communication.
By implementing these risk management tips, you can minimise the likelihood of claims and complaints, ensuring the success of your aesthetic practice.
Expert Insights: A Reminder on Thorough Documentation
Gain valuable insights and expert insurance tips from our esteemed Cosmetic Insure team members, Beth and Harriet, as they share their wealth of knowledge on insurance, helping you navigate the world of aesthetic insurance with confidence.
“Please ensure to thoroughly review your documentation to confirm that all treatments you offer are covered under your policy.” – Beth, Section Leader.
We echo Beth’s insightful reminder of the importance of a thorough documentation review. Ensuring that every treatment you provide aligns with your policy coverage, this safeguards your practice in the event that you do need to make a claim under your policy.
At Cosmetic Insure, we understand the nuances of the aesthetic industry. That’s why we provide comprehensive support and guidance to our valued clients. Whether you’re navigating insurance complexities or seeking clarity on coverage, our dedicated team is here to assist you every step of the way.
Expert Advice: Proactive Risk Management
Harriet, one of our Account Handlers, shares her valuable insurance tip.
“Be cautious, if you suspect that a patient has expressed dissatisfaction, kindly notify us immediately.”
Proactive communication with Cosmetic Insure ensures that you receive timely advice on mitigating further loss and improving risk management.
Our dedicated team is here to support you through every step of your journey, ensuring your satisfaction and success. If you have any questions, or concerns, or if you’d like assistance with a complaint or claim, don’t hesitate to reach out to our experienced team.
Frequently Asked Questions:
Q: Do I need to notify Cosmetic Insure if a patient expresses dissatisfaction with a treatment I have provided, aside from making a claim?
A: Yes, it is good practice to notify us of any complaint or expression of dissatisfaction. By doing so, we can provide you with advice on mitigating further loss and improving risk management. A complaint can also give rise to a claim further down the line and it is a condition of insurers that any circumstances that could give rise to a claim are notified as soon as you become aware of them.
Q: Am I insured if I correct poor work or complications from another practitioner?
A: Our policy has no conditions or exclusions preventing you from performing corrective procedures on poorly performed work by other practitioners. However, ensure you’re fully trained and insured for the corrective procedure, including listing hyaluronidase on your policy.
Important Tips
Obtain full disclosure and consent from the patient.
Document extensively with before and after photos.
Understand the potential risks involved.
While corrective procedures are possible, be cautious. A mishap could lead to complications and claims, affecting your claims history and time.
At Cosmetic Insure, your peace of mind is our priority. We value your commitment to excellence and are here to support you every step of the way. If you have any questions, concerns, or need assistance with a complaint or claim, our experienced team is here to help. Contact us today.
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Cosmetic Insure Disclaimer
All the information provided in our Cosmetic Insure Treatment Guides and blog articles serves as a valuable reference and informational resource. Our intention is to offer insights that assist you in making informed choices when exploring the extensive array of non-surgical aesthetic treatments available.
Please note that this information does not constitute medical advice. Any reliance you place on the content found within the Cosmetic Insure Treatment Guides, Cosmetic Insure blog articles, or on any part of cosmeticinsure.com is done so entirely at your own discretion.
Prior to considering any non-surgical cosmetic treatment mentioned anywhere on cosmeticinsure.com, we strongly recommend that you engage in thorough consultation with a duly qualified and accredited practitioner who possesses the proper training and comprehensive insurance coverage for the specific treatment you are interested in. Neither the author of the guides or blog articles, nor the practitioner who has verified these guides, nor Cosmetic Insure, can be held responsible or liable for any loss or claims resulting from the use or misuse of cosmeticinsure.com’s content. Your safety and well-being are our utmost concern.
